We want you to love your Vienna Woods products as much as we do. So if your product purchase has a manufacturing problem and you would like to return or exchange it, please contact us within 60 days and we will send you a replacement product or credit you with a refund.

To request a replacement product or refund please email us details of your purchase to returns@viennawoods.com.au and we will contact you within 24 hours.

When you email us please include:

  • Order number
  • Product description
  • Full name
  • Shipping address
  • Telephone (if you would prefer we call you)
  • Whether you want a replacement or refund

We are here to help so please contact us if you have any questions.